- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Experience :
- 1 à 3 ans
- Niveau d'étude :
- Licence, Bac + 3
- Rémunération proposée :
- Confidentiel
- Langue :
- Anglais, Italien
- Genre :
- Indifférent
Description de l'emploi
About National Pen
At National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.
Overview of Role:
Reporting to the Contact Center Managers – the Supervisor a highly focused position. The Supervisor will have the responsibility to ensure a service-oriented and professional working environment by supervising the performance of team members and executing necessary actions for their motivation when required. The Supervisor will support in the supervision in one or more of the following teams.
- Customer Service
- Upsell
- Web Inbound
- Telesales
What you will do:
- A Supervisor has the responsibility to motivate and inspire the team to surpass their potential as much as possible
- Responsible for the performance management of the team and that team members receive relevant and timely feedback on an on-going basis
- Organizing the workload for the team and ensuring that the right resources are available
- Manage the development of the web inbound agents, providing training, coaching and support to meet the team targets
- Facilitation of communication cross functionally among the members of team and resolve issues as they arise
- Work towards meeting the departmental objectives, including sales targets, quality etc.
- Promote an enthusiastic and competitive atmosphere within the team, increasing motivations and results
- Ensure correct adherence to all internal policies and procedures at all times
- Conduct weekly team meetings
- Weekly reporting on teams performance and target management, ensuring that they meet and exceed the targets as outlined by senior management
- Continuously strive to deliver the highest quality of service to both internal team and external customers
Exigences de l'emploi
What we need from you:
- A good level in Italian both Verbal & Written.
- An acceptable level in English
- Previous experience and understanding of the Contact Centre
- previous experience as a Supervisor in a Call Center
- Excellent attendance record
- Ability to operate well in a call center team environment as a leader
- Natural flair for coaching, motivating, and interacting with people.
- Knowledge of operating systems and tools
- Excellent administration skills with a high attention to detail
- Good organizational skills and ability to prioritize work.
- Ability to work to tight deadlines & multi-task effectively
Date d'expiration
08/11/2019