- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Experience :
- 3 à 5 ans
- Niveau d'étude :
- Licence, Bac + 3
- Rémunération proposée :
- Confidentiel
- Langue :
- Français, Anglais, Espagnol
- Genre :
- Indifférent
Description de l'emploi
About National Pen
In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.
In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.
Overview of Role:
Reporting to the Contact Center Managers – the Supervisor is a highly focused position. The Supervisor will have the responsibility to ensure a service-oriented and professional work environment by supervising the performance of team members and executing necessary actions for their motivation when required. The Supervisor will support in the supervision of the Sales Teams
What you will do:
– A Supervisor has the responsibility to motivate and inspire the team to surpass their potential as much as possible
– Responsible for the performance management of the team and that team members receive relevant and timely feedback on an on-going basis
– Organize the workload for the team and ensuring that the right resources are available
– Manage the development of the sales agents, providing training, coaching and support to meet the team targets
– Facilitate the communication cross functionally among the members of the team and resolve issues as they arise
– Work towards meeting the departmental objectives, including sales targets, quality etc.
– Promote an enthusiastic and competitive atmosphere within the team to increase motivation and results
– Ensure correct adherence to all internal policies and procedures at all times
– Conduct weekly team meetings
– Provide weekly reporting on teams performance and target management, and ensure that they meet and exceed the targets as outlined by senior management
– Continuously strive to deliver the highest quality of service to both internal team and external customers
– Ad hoc projects as directed by the management team
Exigences de l'emploi
What we need from you :
– A minimum of 6 months experience as a Sales leader in a Contact Center environment is required
– 6-12 months experience in Contact Centre sales team is required
– Excellent attendance record is required
– Natural flair for coaching, motivating, and interacting with people.
– Knowledge of operating systems and tools like Oracle, Matrix, salesforce is a plus
– Excellent administration skills with a high attention to details is a must
– Spanish language: High level of communication skills both Verbal & Written.
– French language: Good level of communication skills both Verbal & Written
– English: an acceptable level of comprehension and communication
– Good organizational skills and ability to prioritize work.
– Ability to work to tight deadlines & multi-task effectively
Date d'expiration
21/03/2021